Frequently Asked Questions

How is it used?

Place the incense stick on the glass base and light it for 10-15 seconds until the smoke rises and the fragrance diffuses. You can enjoy the aroma for approximately 30 minutes per stick. To extinguish the smoke, simply turn the stick upside down on the glass base.

How can I pay for the smart incense products?

1- Cash on delivery

2- Paying via Apple Pay

3- Credit cards (Mada - Visa - MasterCard)

4- Pay for purchases in 4 installments through Tabby

How can I track my order?

If your order takes longer than the expected delivery timeframe, we apologize and understand that the wait can be inconvenient. Please go to the order tracking section and fill out the form, or contact us via the contact number or customer service.

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