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FAQS Cover EN

Frequently Asked Questions

Customer service is the field that is concerned with providing support and assistance to customers, with the aim of achieving their satisfaction and meeting their needs in an effective manner. We are here to help solve problems, and provide information about the products offered

Still Need Help?

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How to use it?

Place the oud on the glass base and then light the oud for 10-15 seconds until the smoke rises and the scent spreads well. You can enjoy the scent emitted for approximately 30 minutes per oud. If you want to extinguish the oud, simply flip the oud over the glass base to extinguish the smoke.

How can I pay for smart incense products?

1- Payment on delivery
2- Pay via Apple Pay
3- Credit cards (Mada - Visa - MasterCard)
4- Payment of purchases in 4 installments through Tabby

How can I track my order?

If your order takes longer than the expected time frame to arrive. We are sorry and understand that the wait may be annoying. Please go to the track your order box and fill out the form or contact us via the “contact number or customer service”

privacy policy?

We care deeply about your privacy and are committed to protecting your personal information.
Note: To know more information, please go to the privacy policy page

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